Shipping
Policy

Shipping Policy - the basics

At PokeDevTCG, we’re committed to fast, reliable shipping and excellent service. Please review our shipping and return policies before placing an order.

Shipping Policy

Processing Time:

• Orders are typically processed within 1–3 business days.

• Pre-orders will ship on or after the official release date.

Shipping Methods:

• We offer standard, expedited, and tracked shipping options.

• Carriers include [USPS, Canada Post, UPS, FedEx, Purolator].

Shipping Locations:

• We ship domestically and internationally. International buyers are responsible for any customs/import duties.

Tracking:

• Once your order is shipped, you’ll receive a tracking number via email.

Shipping Delays:

• We are not liable for delays caused by carriers, customs, or unforeseen events.

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Return & Refund Policy

All Sales Are Final

Due to the nature of collectible products, we do not accept returns, cancellations, or exchanges unless:

• The item you received is incorrect.

• The product is defective or damaged upon delivery.

To qualify for a refund or replacement:

1. Contact us at [Insert Support Email] within 7 days of delivery.

2. Include your order number and clear photos of the issue.

3. We’ll review your request and respond within 3 business days.

Note: Factory imperfections (e.g., sealed box dents, minor wrap tears) do not qualify for refunds.

Lost or Damaged Packages

• If your package is lost or damaged in transit, contact us immediately.

• We will assist in filing a claim with the shipping provider.

• Insurance coverage (if applicable) will be used to resolve claims.

Pre-Order Cancellations

• Pre-orders are non-refundable unless there is a change in product availability or cancellation from the supplier.

• Changes to release dates are out of our control and do not qualify for refunds.

Contact for Returns or Issues

Email: retro613reloaded@gmail.com
Subject: "Order Issue – #[Your Order Number]"